How to Access the Helpdesk Ticketing Portal Ticketing tips: Even if a ticket seems small, please still submit it! Using the helpdesk system helps centralize issues. You can submit a ticket on behalf of someone else by changing the email field. If you are logged in you can also CC another user. If there are multiple issues, please create a separate ticket for each. It's easy to merge tickets together but it's harder to split them later on. How to Access the Helpdesk Ticketing Portal Visit SMRS Employee Resources website Scroll down to the bottom Click IT Job Ticket Click the green "Click Here" button Sign in with your Social Model email (not your C-number account!). If you are having login problems, use a Chrome Incognito window or use Firefox Confirm Duo When presented with the landing page, if you have an issue, please click “Report an Issue” Fill in the form with as much detail as possible. This will help get your issue resolved as quickly as possible.
