Problem: Certain Emails Cannot be Replied to Due to Error

Symptoms:

Clicking Reply-All, composing a message, then attempting to send an email results in this message: "License interval time on this content is not set. Contact your application support for further investigation."
An encrypted email being received cannot be opened without double clicking it

Cause:

This is a known issue with DMH and other .gov emails that are encrypted.

Workaround 1:

Do not use reply-all to emails that have this error. Instead:

Create a new email
Copy the conversation history and paste it into the new email
Copy all recipients and paste them into the new email
Encrypt the email
1. Click Options
2. Click the lock button
3. Make sure the window says "Encrypted - Permission granted by:" near the top
Send the encrypted email.

Workaround 2:

Reply to the email outside the Workspace

Workaround 3:

Reply to the email using https://outlook.office365.com/owa/

Solution:

There is no known solution as of now. This may change after the Workspace is updated from 2016 to 2022 but there will be a separate announcement at a later date. Please use one of the workarounds until then when replying to emails that have this error.